Department of Corrections and Community Supervision


The New York State Department of Corrections and Community Supervision, guided by the Departmental Mission, is responsible for the confinement and habilitation of approximately 53,000 individuals under custody held at 54 state facilities and 36,000 parolees supervised throughout seven regional offices.

Please find the NYSDOCCS current Factsheet.


There are changes coming to the inmate phone system including a small price decline

The New York State Department of Corrections and Community Supervision has entered into a new agreement with Securus Technology, who will soon be providing the inmate telephone system at each state operated facility at a reduced rate. Those wishing to accept calls from incarcerated individuals in NYS Correctional Facilities are required to have an account with Securus. An account can be created by visiting the website ( or calling them at 1-800-844-6591. The account can be created and not funded until the individual correctional facility is transitioned to the new vendor.

The calling rate is dropping from less than a nickel at $.048 to $.043 per minute for all calls terminating within the United States, Canada, and US Territories (American Samoa, Federated states of Micronesia, Guam, Midway Islands, Puerto Rico, and US Virgin Islands) and there are no additional call set-up or connect fees. The chart below shows the calling rate for the average twenty-minute call. Applicable governmental taxes and fees are not included and will also apply.

Description Old Rate New Rate
Charge per minute $.048 $.043
Cost of a 20-minute call $0.96 $0.86

Neither the State nor the Department of Corrections and Community Supervision receive any commission.

Securus offers three (3) main forms of billing:

  • A Local Exchange Carrier (LEC)-billed account bills collect calls from the facility to the local phone company, subject to local phone company approval. Charges appear on the called party’s monthly phone bill
  • A Direct-billed account allows collect calls to be billed monthly from Securus Correctional Billing Services. The called party creating the account will be subject to a credit check (as allowed by state regulations) to create a Direct Billed account
  • An AdvanceConnect/Prepaid account allows the call recipient to fund an account in advance and manage how much money they would like to spend on collect calls. This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. There is a $3.00 fee for credit card usage.

A new account MUST be created AND funded before calls can be accepted.

To view a copy of the planned schedule for installing the Securus system at New York State correctional facilities click here

To create an account, contact Securus at 1-800-844-6591 or on the internet at They can also answer any questions or concerns.

As NYS Department of Corrections and Community Supervision facilities transition to Securus as the new provider of Inmate Telephone Services, those with GTL AdvancePay accounts can request a refund by contacting GTL at 1-800-777-2522. It is important to take note of the transition schedule ( changes schedule ) to ensure you do not close your account too soon. Also, GTL continues to provide phone services to county jails, as such, if you communicate with friends or family in one of these locations, you may not want to close your account.

GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. Contact them at 1-800-777-2522 or on the web at

Groveland Correctional Facility Participates in Martin Luther King Food Drive

Groveland Correctional Facility recently took part in the statewide Dr. Martin Luther King Jr. Food Drive. To read more about the fundraising effort, click here.

Gouverneur Correctional Facility Inmates Build Meals for Local Nutrition Program

Inmates from the Gouverneur Correctional Facility pitched in and helped out a local cause. To Read more, click here.

DOCCS Celebrates Black History Month

DOCCS Central Office recently held its annual Black History Month celebration at the Albany Training Academy. To Read more, click here.

Department of Corrections and Community Supervision Superintendent named As Recipient of North American Corrections Award

Department of Corrections and Community Supervision Superintendent Kathy Gerbing has been named as the recipient of the North American Association of Wardens and Superintendents (NAAWS) "Warden of the Year" award. To Read more, click here.

DOCCS Announces New Tablet Initiative

As DOCCS continues to leverage technology to make our prisons safer, it will also use technology to improve operations and interactions with family and friends by expanding services to our population. To Read more on the initiative and view facts about the program, click here.

Bare Hill Correctional Facility Inmates Donate over 3,000 Pounds of Produce to Local Food Pantry

With assistance from the Harvest Now Program and guidance from the facility's Horticulture Instructor, Stanley Bonesteel, inmates in the Bare Hill Correctional Facility Horticulture Program recently donated 3,066 pounds of fruit and vegetables to the JCEO Food Pantry in Malone, New York. To read more, click here.

Bare Hill Correctional Facility Receives Grant for "Mothers Room"

Bare Hill Correctional Facility recently received a "Creating Breastfeeding Friendly Communities" grant from the Department of Health. To read more, click here.

Gowanda Correctional Facility Launches Culinary Arts Program

The recently launched vocational culinary arts program at Gowanda Correctional Facility is off to a great success. To read more, click here.

Attica Correctional Facility Inmates Donate to Pediatric Cancer Patients

Inmates in the Youth Assistance Program at Attica Correctional Facility recently donated $500 to the Courage of Carly Fund through the Roswell Park Cancer Institute in Buffalo, New York, a foundation that supports research and programs for children undergoing treatment for cancer and blood disorders at the Institute. To read more, click here.

Groveland Correctional Facility Hosts Graduation and Programming Fair

Groveland Correctional Facility recently held a graduation event for inmates in academic and vocational programs. To read more, click here.


Youth Pardon Program

As of December 21, 2015, Governor Andrew Cuomo is offering executive pardons to New Yorkers convicted of non-violent crimes at ages 16 and 17 who have been crime free for a minimum of ten years since their offense. For individuals who receive this pardon, the New York State Office of Court Administration has stated that it will restrict public access to criminal history records, meaning that they will not be available to private employers, landlords or other companies that seek this information. To learn more, and to find out if you are eligible for this relief, please go to the following website and click the Pardons tab.

Pro Bono Clemency Program

To assist individuals in applying for clemency, Governor Cuomo is partnering with several organizations from the legal community to provide free clemency petition services to individuals incarcerated by the Department of Corrections and Community Supervision. Although individuals may apply for clemency without the assistance of an attorney, free assistance from one will enhance the quality of an inmate's application and present his or her best case to the Governor. To learn more about this process please contact the Executive Clemency Bureau at

New Location for Brooklyn Community Supervision Office

The Brooklyn Area Community Supervision Office has re-located to 15 2nd Avenue, Brooklyn, NY 11215.

DOCCS Joins Other State Agencies in Hiring Veterans

Executive Law § 369 was amended to include Chapter 17-A, known as the Veteran's Employment Act. It is now the policy of New York State to hire discharged veterans for temporary appointments and temporary-hourly positions within state agencies. In order to be eligible an individual must have served on active duty in the United States Army, Navy, Marine Corps, Air Force, Coast Guard or the Reserved Components of the Armed Forces of the United States or served in the active military service of the United States as a member of the Army National Guard, Air National Guard or the New York Militia and have been released from service for any such service other than dishonorable discharge, after September 11, 2001.

The New York State Department of Civil Service has created an online portal which will allow agencies to be provided with a pool of veterans they must consider when making temporary- hourly appointment. To learn more about the program, including ways to sign up, click here.

DMV Identification Program

To further enhance the Department’s reentry efforts, a set of protocols developed by the Department of Motor Vehicles (DMV) has been created to educate the inmate population on which steps are necessary to allow newly released individuals to apply for a learner’s permit, driver’s license or non-driver ID. The flyer can be found here.

Employee Benefit Programs

Work-Life Services provides New York State employees with a comprehensive network of resources to address their work, home, and life issues. Detailed information about these negotiated benefits is available at and through program-specific telephone numbers and websites./p>

Additionally, we are pleased to share “Benefits of the NYS Peer Employee Assistance EAP”  with you. This document describes the many benefits of the NYS EAP peer model and the wide range of EAP services available to both employees and agencies.

Employees enrolled in the Flex Spending Account for the 2016 plan year have until March 31, 2017 to send in reimbursement requests for eligible expenses incurred under the Health Care Spending Account and the Dependent Care Advantage Account. For more information, log onto or call 1-800-358-7202.

New York State offers its executive branch employees pre-retirement planning information through both online resources and Directions seminars. If you are eligible to retire in five years and have not previously attended a Directions: Pre-Retirement Planning Seminar, you are eligible to attend. Please contact your agency Human Resources Office to let your agency liaison know of your interest. You must be registered by your agency and have a confirmation notice in order to attend. For pre-retirement planning information including the Self Help Guide to Pre-Retirement Planning and 22 short videos, visit

If you need care during the summer for a school-age child, please see the attached flyer about the NYS worksite child care centers which provide quality, full-day camp programs. For information about other summer programs, please contact your EAP coordinator. If you are paying for child care for a child under age 13 in order to work and have not already done so, consider enrolling in the Dependent Care Advantage Account (DCAAccount). Visit or call (800) 358-7202, and choose option 2 to talk with us about your eligibility for the employer contribution and how this valuable, money-saving benefit could help you with camp expenses. For additional details on the 33 worksite child care centers, please visit or send email to

Limits on Administrative Expenses
Executive Compensation